We Were Awarded the German Customer Award

We are very proud to have been awarded the German Customer Award 2023.

The German Customer Awards annually recognize Germany's best companies in the field of customer satisfaction. Award winners set quality standards and stand out through exceptional performance and innovations in customer service. Other award winners for 2023 include AIR UP, PERSONIO, and JUST SPICES, among others.

Here you can find our company profile on German Customer Award, including the jury's reasoning for the award. You can also read an interview with our Managing Director Dirk Zeuschner, conducted by German Customer Awards.

About the Award & Evaluation

To create a fair basis for evaluation, 7 main criteria with 131 sub-criteria were developed for the objective assessment of participating companies. The final evaluation is carried out by an internal team at German Customer Awards based on these criteria. To receive the award, a company must achieve a minimum of 6.90 out of 10 possible points.

The 7 Main Criteria

• Transparency
• Communication
• Customer Feedback
• Accessibility
• Customer Retention Measures
• Public Awareness
• Digitalisation

The German Customer Awards Jury says:

HGZ Gebäudetechnik impresses with exemplary transparency, competent execution, and outstanding after-sales service. Their proactive CRM management, combined with a deep understanding of customer needs, creates not just satisfied but enthusiastic customer relationships — a truly award-worthy commitment to customer satisfaction.

We achieved 7.40 points out of a required minimum of 6.90

HGZ Gebäudetechnik elevates customer satisfaction to a new level by not only offering transparent proposals and technical excellence, but by standing out through authentic reliability and individual solutions in customer dialogue. The use of an effective CRM system enables precise addressing of customer needs. The commitment to keeping every promise and responding to individual wishes sets HGZ apart from competitors. The willingness to embrace change as opportunity is reflected not only in innovative solutions, but also in a modern leadership and team culture. Digitalisation, listening, sustainability, and a strong employer brand make HGZ Solutions a well-deserved award winner in the field of customer satisfaction.