Repair and maintenance
If the heating system fails, a pipe burst or a defect occurs in the sanitary sector, we will be there quickly.
- Quick, reliable help
- We make sure everything is up and running again
- Highly trained craftsmen
- 24/7 emergency service for maintenance customers
In case of an emergency, you can count on us!
No one is 100% protected against failures or damage in building technology. That's why it's good to know who you can really rely on in case of an emergency. We take care of it - quickly and professionally.
- Pipe bursts
- Heating failures and faults
- Plumbing repairs
- 24/7 emergency service
AN HGZ standard
This is why service is fun
Always
reachable
By phone, email, website, WhatsApp or social media
Preferred
appointment
Early, late or just about any time?
We'll come when it suits you.
Emergency
service
Quick and reliable help
365 days a year
Service prices
Gross, including 19% VAT
Valid from 01.09.2023
Deployment fees
Our deployment fee is due for every assignment and includes:
- Order management
- The first work session (15 minutes)
- Arrival & departure (up to 10 km)
- Disposal of small materials
Work units (billing rates)
Service & emergency service assignments are billed in work units (AE) per commenced AE. One work unit is equal to 15 minutes.
The work units apply to working, preparation, follow-up and waiting times.
Service technician
- Installation, repair & troubleshooting of heating systems & components
- Installation & repair of sanitary systems such as pipes, faucets, washbasins, etc.
- From a distance of 10 km (starting from our company headquarters), the additional travel time required is counted as working time.
- Different billing rates may apply for products provided on site. Our service team will be happy to provide you with further information.
- Billing rate for trainees: -50%
- Emergency service without maintenance contract (subject to availability):
within normal working hours 153.51€
outside normal working hours 236.81€
Top service. Highly motivated employees. It doesn't get any better than a craft company!
We are the service experts for heating, sanitation and more in Berlin
Especially in the area of repair, service is also a matter of trust. We have received numerous awards for our high service quality and customer satisfaction.
- Best customer reviews
- Top service and execution
- Highly qualified employees
- We take care of everything
Team of
Experts
Advice and execution by highly qualified employees
Completely Digital
Paperless access to all information and documents
Tidy and
Clean
When we leave,
we leave it clean
We Are The Experts
We are one of the best HVAC craft companies in terms of innovation, quality and digitalization. We also regularly receive top ratings from our customers for our work.
24/7 emergency service
Should there ever be a heating fault or a failure of your system, our 24/7 emergency service will be on site quickly and ensure that everything runs again.
We are happy to be there for you personally
Jenning
As a customer service representative at HGZ, I handle all matters relating to repairs and maintenance. You can easily reach us via the direct contact form or by phone at 030 5497939-11.
Got Any more questions?
We've got all the answers.
Here you can find frequently asked questions and answers on the topic of HVAC maintenance and repair in Berlin.
My water pressure is very low. What could be the cause?
There may be a leak in the system or a problem with the main water supply. We would recommend having the system inspected to determine the exact cause.
My boiler is no longer providing hot water. What could the problem be?
This could be due to a faulty heating element, thermostat, or other components. An on-site inspection will provide clarity.
My toilet flush is no longer working properly. Is this a serious problem?
A faulty toilet flush can have various causes, from a defective valve to a problem with the water supply. In most cases this can be repaired quickly, but it is advisable to have it checked to avoid potential water damage.
There is an unpleasant smell coming from my drain. What could the problem be?
Unpleasant odours from drains are often caused by blockages or deposits. Regular cleaning can help, but if the smell persists, a professional inspection is recommended.
How can I prevent my pipes from freezing in winter?
Make sure that pipes in unheated areas are well insulated. In very cold temperatures, you can also let a thin trickle of water run through the pipes to prevent freezing.
My tap keeps dripping. Do I need to replace the entire tap?
Not necessarily. Often just a worn seal or cartridge needs to be replaced. We can diagnose the problem and carry out the necessary repairs.
How long does it take you to arrive in an emergency?
We endeavour to reach our customers as quickly as possible in an emergency. Response times may vary depending on the location and time of day, but we always aim to be with you within a few hours.
My heating is not producing any heat. What could the problem be?
There are several possible causes, including a defective pump, air in the system, or a problem with the control unit. We recommend calling our emergency service so that we can identify and rectify the problem quickly.
How much does an emergency call-out cost?
Emergency call-out costs vary depending on the time of day, the scope of work, and the materials required. We will inform you transparently about the costs before starting work.
I have an emergency – what can I do?
Please contact us immediately on our emergency number. Our team is available around the clock to provide rapid assistance in urgent situations.
How long are manufacturers required to supply spare parts?
The obligation to supply spare parts varies by manufacturer and product. In general, manufacturers are required to supply spare parts for a certain number of years after production ends. Please contact us for specific information about your device.
How much does a repair cost?
Repair costs depend on the nature and extent of the damage as well as the materials required. We offer transparent pricing and will provide you with a cost estimate before starting any work.
Is it about the craft
or about what it does
to people?
Good question. Clear answer. With our work, we want to make everyday life a little easier for people and make the future noticeably more liveable. By the way, we do that too.