HVAC Customer Service Technician (m/w/d)
Department
Location
Bei Kunden
Type
Vollzeit
Start
ab 04.01.2025
Salary
16-24€/h
Region
Berlin
WHO WE ARE?
We at HGZ are THE experts in plumbing, heating and HVAC in Berlin – and have been for over 25 years.
Our mission? To rethink the future of building technology and actively shape it – for discerning private clients, renowned companies and public clients.
As a family business, we stand for first-class premium craftsmanship and outstanding customer service. And as an award-winning employer, we offer you a strong team culture, top equipment, fair compensation, a healthy work-life balance and individual development opportunities.
Whether you're an SHK installer, heating technician or mechanical engineer – at HGZ, what awaits you isn't just a secure job or apprenticeship, but also diverse challenges and plenty of exciting projects.
1996
founded
35
employees
HVAC
Building Technology
Family-
owned business
€5–10M
annual revenue
WHAT YOU BRING TO THE TABLE
As an HVAC Customer Service Technician at HGZ, you are the face of our company at our customers' premises. You bring technical expertise and strong service orientation, ensuring our customers are in the best possible hands at all times.
- Completed vocational training as an HVAC Systems Mechanic or comparable qualification
- Professional experience in the maintenance and repair of HVAC systems
- Class B driving licence required
- Good German language skills (written and spoken)
- Customer-oriented approach and strong communication skills
Soft skills
- Customer focus: You always put the customer first and work to find the best solution
- Problem-solving ability: You diagnose and solve technical problems efficiently
- Reliability: Customers can rely on you and your punctuality
- Communication skills: You explain technical issues in an understandable way
- Flexibility: You adapt to different customer situations
YOUR ROLE / YOUR DAY AT HGZ
As an HVAC Customer Service Technician at HGZ, you are the daily link between our company and our customers. You carry out maintenance, repairs and installations at customers' premises and ensure their systems always function perfectly. You document your work thoroughly and communicate transparently with customers about the condition of their systems and any recommended measures.
- Carrying out maintenance and inspection of HVAC systems at customers' premises
- Diagnosing and repairing faults and defects
- Installing new components and systems
- Advising customers on maintenance needs and potential upgrades
- Documenting all work carried out
WHAT WE OFFER YOU?
- Holidays and security: 30 days of annual leave for genuine rest and an open-ended contract for long-term security
- Attractive remuneration: A strong base salary based on experience and skills, plus bonuses you earn together with your team
- Flexible working hours: More trust in you. And more freedom to shape your working day
- Start-up spirit: Experience new ways of working and actively shape your workplace and our company
- Structured onboarding: A warm welcome and a flying start thanks to a personal mentor and systematic induction
- Modern tech: Your personal iPhone & iPad for private use too, so you're always well connected
- Top equipment: Company vehicle, high-quality tools and smart workwear for a strong all-round appearance
- Team spirit: A great team that fights and celebrates together – at HGZ, work and friendship go hand in hand
- Development: Individual growth opportunities so you can unlock your true potential
ARE YOU READY FOR A ROLE
WHERE YOU CAN TRULY MAKE AN IMPACT?
Send us your application now and become part of the HGZ success team!
We're already looking forward to meeting you in person.
Still have questions?
Still have unanswered questions about the role or our company?
Bring them on – we'd love to tell you more and are happy to support you
throughout the entire application process.